Our team typically responds within 1–2 business days
Whether you have a question about your order, need help with your subscription, or want to know more about our products, our customer care team is ready to assist. We're a small, passionate team of pet health advocates and we take every inquiry seriously.
You can track your order using the Order Tracking page. Enter your order number and email address to see real-time shipping updates. If your tracking hasn't updated in more than 5 business days, please contact us.
We offer a 30-Day Money Back Guarantee on all products. Simply email us at support@aughs.com with your order number and the reason for your refund request. You do not need to return the product — we'll process your refund within 5–10 business days.
You can manage your subscription — including pausing, skipping, or cancelling — through our Cancellation Policy portal. If you need assistance, our support team is happy to help.
If your dog experiences any adverse reaction, discontinue use immediately and consult your veterinarian. Please also contact us at support@aughs.com so we can document the issue and assist you with a refund.
We process orders quickly to ensure fast delivery. If you need to make a change, please contact us within 2 hours of placing your order. After that, we may not be able to modify it before it ships.
Yes! We ship to the United States, Canada, Australia, the United Kingdom, New Zealand, and select other countries. See our Shipping & Returns page for full details and estimated delivery times.
Our support team operates Monday through Friday, 9am–5pm Eastern Time. We aim to respond to all inquiries within 1–2 business days. For urgent matters, calling us at (855) 729-9891 during business hours is the fastest way to reach us.
For subscription changes (cancel, pause, skip), please use the Cancellation Policy portal for the fastest resolution.