Last updated: April 6, 2026
We offer free standard shipping on all orders, regardless of order size. No minimum purchase required. We believe every dog deserves access to premium health supplements without hidden shipping fees.
Orders are typically processed and dispatched within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
The following are estimated delivery windows after dispatch. These are estimates only and may vary due to carrier delays, customs processing, or peak periods.
| Destination | Standard Shipping | Expedited Shipping |
|---|---|---|
| United States | 5–8 business days | 2–3 business days |
| Canada | 7–14 business days | 4–7 business days |
| Australia | 8–15 business days | 5–8 business days |
| United Kingdom | 7–14 business days | 4–7 business days |
| New Zealand | 10–18 business days | 6–10 business days |
| Other International | 14–21 business days | Contact us |
Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package on our Order Tracking page or directly on the carrier's website. Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
For international orders, customs fees, import duties, and taxes may be assessed by your country's customs authority. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. We recommend checking your local customs regulations before ordering.
We are confident in the quality of our products and back every purchase with a 30-Day Money Back Guarantee. If you are not completely satisfied with your order for any reason, we will issue a full refund — no questions asked.
No returns required. We operate a refund-only policy. You keep the product and we refund your money in full. Simply contact us within 30 days of delivery.
If your order arrives damaged or does not arrive within the estimated delivery window, please contact us immediately at support@aughs.com or (855) 729-9891. We will investigate and either reship your order or issue a full refund at no cost to you.